Business & Leadership

Advice, insights and techniques for leading teams, building a successful business and effective leadership.
January 16, 2022 by Charles

Innovative Customer Experiences: The 11-star Exercise

A workshop you can do with your team to develop innovations for customer experience. I performed this exercise during a 3-hour workshop with my team based upon the principles described by Brian Chesky (CEO of Airbnb) when interviewed by Reid Hoffman. The outcome was a fascinating list of ideas and an energised team who were motivated to delight customers. Why
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January 11, 2022 by Charles

How to review a Non-Disclosure-Agreement

A step by step guide on how to check an NDA This article will provide you with a guideline on how to review a non-disclosure agreement (NDA). 📃 NDA contracts are often the first step of any commercial engagement. They set out how confidential information will be protected. A breach of an NDA can significantly harm, or even end a
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September 13, 2021 by Charles

Storyworthy Book Review

Review of a very interesting book called Storyworthy by Matthew Dicks which teaches you the power of storytelling. The book is a mix of tips and advice with lots of fascinating stories from the life of Matthew himself.
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